Hotel Analysis
Based on 3 sites · 1,474 reviews
This 3-star hotel is right in front of the Okaido shopping street in central Matsuyama. Guests frequently praise the 'excellent onsen,' with many saying it's better than Dogo Onsen and great for relaxing since it's available 24/7.
Across booking sites, staff friendliness stands out. From luggage handling and Korean guidebooks to cute drawings, their thoughtful service impresses. The location near Matsuyama Castle and tram stops makes getting around easy, with plenty of restaurants and convenience stores nearby.
Some reviews note rooms feel dated and small. Complaints include noise near elevators or weak shower pressure. Breakfast is seen as poor value by some.
Families, couples, and solo travelers often like it, especially those who enjoy onsens.
Strengths
Onsen is clean and available 24/7, praised as perfect for relieving fatigue
Staff are thoughtful and friendly, high satisfaction with luggage handling and guidance
Convenient location near Okaido shopping street and Matsuyama Castle
Rooms are well-cleaned and comfortable, repeated in reviews
Laundry and bike rental facilities useful for longer stays
Good to Know
Rooms feel dated and small, hard to unpack luggage
Noise from elevators or hallways mentioned repeatedly
Weak shower pressure or poor breakfast value noted
Recommended For
Onsen lovers — Natural onsen better than Dogo and 24/7 access praised in reviews
Families — Spacious tatami rooms comfortable for kids repeated in family reviews
Shoppers & sightseers — Convenient near Okaido and castle
Long-stay travelers — Laundry, onsen, daily cleaning useful
Ratings by Booking Site
Overall 8.1/10 · 3 sites · Based on 1,474 reviews
Guest Reviews
3 booking sites · 1,474 reviews
Frequently Mentioned
Booking.com
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Solo
Booking.com
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Couple
Agoda
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Family
Agoda
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Couple
Agoda
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Family
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FAQ
What are the check-in/check-out times at Matsuyama New Grand Hotel?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Matsuyama New Grand Hotel has received a rating of 8.6/10 from 376 guests.