Hotel Analysis
Based on 3 sites · 4,846 reviews
A 3-star hotel in the heart of Hanoi's Old Quarter. Guests frequently praise the central location in the Old Quarter and the staff's friendliness.
Reviews across sites repeat that Hoan Kiem Lake and St. Joseph's Cathedral are a 10-minute walk, making sightseeing and street food access easy. Staff like Ms. Mai are highlighted for helping with taxi bookings and local tips. Rooms are clean, with balcony options popular.
Some reviews note moldy smells, sewer odors, or no hot water issues. Construction noise from nearby buildings is also mentioned.
High satisfaction for tourists prioritizing location.
Strengths
Old Quarter central location, Hoan Kiem Lake and cathedral 10-min walk, easy for sightseeing and food per repeated reviews
Staff, especially Ms. Mai, friendly and helpful with taxis and restaurant tips
Clean rooms, balcony options highly rated
Stable Wi-Fi and upgrade mentions
Good to Know
Some rooms have moldy or sewer smells per multiple reviews
Hot water issues in showers repeated
Nearby construction noise complaints
Recommended For
Couples — Great location for Beer Street and Train Street walks, staff restaurant tips per reviews
Families — Spacious family rooms with balcony, child-free policy noted
Tourists — Old Quarter center for top sights access
Ratings by Booking Site
Overall 8.7/10 · 3 sites · Based on 4,846 reviews
Guest Reviews
3 booking sites · 4,846 reviews
Frequently Mentioned
Booking.com
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Solo
Agoda
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Couple
Trip.com
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Family
Agoda
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Business
Booking.com
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Couple
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FAQ
What are the check-in/check-out times at Ambassador Hanoi Hotel & Spa?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Ambassador Hanoi Hotel & Spa has received a rating of 8.6/10 from 3,038 guests.