Hotel Analysis
Based on 3 sites · 439 reviews
A ryokan in Yamagata's Zao Onsen area. Guests most often mention the 'great onsen' and 'friendly staff' in reviews.
Reviews across sites repeatedly praise 'comfortable private onsens' and 'exquisite, delicious meals'. Walking distance to ski lifts and cable cars in 5-10 minutes is a big plus. Shuttle service and free lobby drinks are also highlights.
Most reviews are positive, but some note confusion over shuttle times or language barriers. One strong complaint from a Chinese guest about service.
Ideal for ski trips, couples, or families seeking onsen relaxation.
Strengths
Great onsen with convenient private baths mentioned frequently
Exquisite and delicious meals praised repeatedly
Walking distance to ski lifts and cable cars for easy access
Friendly staff providing shuttle service
Free lobby drinks and snacks leave a good impression
Good to Know
Some confusion over shuttle service operating hours
Staff English communication limitations noted
Strong service complaints from some Chinese guests
Recommended For
Skiers — Walking distance to ski area and shuttle service frequently mentioned
Couples — Private onsen and romantic meals highly satisfying
Families — Spacious rooms and abundant meals convenient for families
Onsen lovers — Acidic onsen and free milk service popular
Ratings by Booking Site
Overall 9.2/10 · 3 sites · Based on 439 reviews
Guest Reviews
3 booking sites · 439 reviews
Frequently Mentioned
Expedia
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Couple
Trip.com
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Couple
Trip.com
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Family
Agoda
·
Family with teens
Agoda
·
Couple
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Wakamatsuya has received a rating of 9.2/10 from 258 guests.