Hotel Analysis
Based on 4 sites · 1,043 reviews
A 5-star resort hotel nestled in the forests of Karuizawa. Reviews frequently highlight the onsen facilities and serene atmosphere. Guests share experiences relaxing in room onsens or the public bath.
Across booking sites, 'friendly staff' is repeatedly praised. Family travelers especially appreciate the variety in breakfast buffets and attentive service. Rooms are often described as spacious and clean. Shuttle bus convenience is also noted.
However, the location away from the center requires a car or shuttle, a common complaint. Some mention narrow lobby and check-in waits, uncomfortable pillows, and breakfast value. Onsen towel shortages and dated facilities appear too.
Suits couples and families seeking nature retreats. Those enjoying onsens and spas stay satisfied.
Strengths
Onsen facilities impress. Room onsens and public baths' views and comfort praised in many reviews
Staff's friendly service repeatedly mentioned. Multilingual communication and attentiveness highly rated
Rooms spacious, clean, and quiet
Breakfast buffet variety and taste liked by families
Good to Know
Location far from center requires car or shuttle
Narrow lobby and long check-in waits complained about
Pillows too soft or hard, uncomfortable in reviews
Recommended For
Couples — Onsens and quiet room atmosphere satisfyingly mentioned in couple reviews
Families — Spacious rooms, breakfast buffets, staff service highly rated by families
Onsen lovers — Room onsens and public baths' comfort raved in many reviews
Ratings by Booking Site
Overall 8.4/10 · 5 sites · Based on 1,054 reviews
Guest Reviews
5 booking sites · 1,054 reviews
Frequently Mentioned
Agoda
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Couple
Trip.com
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Family
Booking.com
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Solo
Expedia
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Family
Agoda
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Couple
추천 영상
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Karuizawa Marriott Hotel has received a rating of 8.3/10 from 223 guests.