Hotel Analysis
Based on 2 sites · 167 reviews
Kisoya is a 2.5-star ryokan in Gero Onsen area. Guests frequently mention meals, hot springs, and staff kindness in reviews.
Reviews across sites repeatedly praise 'excellent meals' and 'relaxing, uncrowded hot springs'. Staff provide thoughtful service like partial refunds for booking errors, luggage storage, and shuttles after checkout. Families appreciate on-site ping pong, manga, and nearby convenience stores.
Some note room food smells or lack of desk mirrors as drawbacks. English communication is limited, so translation apps are needed.
Ideal for solo travelers or families seeking hot springs and good food.
Strengths
Meals are excellent and can be enjoyed in-room
Hot springs are relaxing and available late
Staff are kind and provide thoughtful service
Convenience store nearby with on-site games like ping pong and manga
Good to Know
Some rooms have lingering food smells
Limited English; translation app needed
Recommended For
Solo travelers — Relaxing hot springs and kind staff frequently mentioned
Families — On-site games, nearby stores, and family meal satisfaction
Hot spring lovers — Uncrouded and available late
Ratings by Booking Site
Overall 8.3/10 · 2 sites · Based on 167 reviews
Guest Reviews
2 booking sites · 167 reviews
Frequently Mentioned
Agoda
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Solo
Agoda
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Family with teens
Agoda
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Family with kids
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Kisoya has received a rating of 8.3/10 from 133 guests.