Hotel Analysis
Based on 4 sites · 321 reviews
A ryokan in Awara Onsen, Japan, opened in 1887. Guests frequently mention the attentive staff service and delicious kaiseki meals in a blend of tradition and modernity after renovation.
Reviews across sites repeatedly praise 'friendly and polite staff.' Evening and breakfast meals are often served in private rooms for comfort, with outdoor onsen and garden views standing out. Though the old building shows age, it's kept very clean, so it doesn't bother most.
Some note the onsen water as average or minor bath cleanliness issues. English communication can be limited.
Suits couples or groups seeking traditional ryokan stays. More adult-oriented than family-focused.
Strengths
Staff's friendly and polite service mentioned repeatedly in all reviews
Kaiseki dinners and breakfasts are delicious and comfortable in private rooms
Outdoor onsen and garden views praised for great atmosphere
Old building but well-maintained and clean
Convenient shuttle to station
Good to Know
Some reviews note onsen water as average or bath cleanliness issues
Limited English communication and slow responses
Recommended For
Couples — Many couple reviews satisfied with quiet and friendly service
Groups — Repeated praise for meals and onsen with family or friends
Onsen lovers — High satisfaction from outdoor onsen and ganbanyoku use
Ratings by Booking Site
Overall 8.7/10 · 4 sites · Based on 321 reviews
Guest Reviews
4 booking sites · 321 reviews
Frequently Mentioned
Agoda
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Group
Agoda
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Group
Agoda
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Couple
Booking.com
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Solo
Trip.com
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Family
Nearby
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FAQ
What are the check-in/check-out times at Haiya?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Haiya has received a rating of 8.7/10 from 117 guests.