Hotel Analysis
Based on 3 sites · 5,242 reviews
A 5-star luxury hotel in Tokyo's Ginza. Guest reviews frequently highlight the attentive staff service and clean rooms.
Across multiple booking sites, comments repeat about 'friendly and caring staff.' They prepare handwritten notes and gifts for birthdays or anniversaries, and quickly address any issues. Rooms are spacious by Japanese standards, clean, with Nespresso machines and comfortable beds standing out. Proximity to Ginza shopping and Shimbashi Station makes travel convenient.
Some reviews mention weak soundproofing or lack of a gym. A few note evening noise from nearby entertainment areas or sightings of rats.
Especially suits couples, business travelers, and families. Location and service make it great for longer stays.
Strengths
Staff's friendly and attentive service repeatedly mentioned
Rooms are clean and spacious by Japanese standards
Convenient location near Ginza shopping and Shimbashi Station
Comfortable beds and Nespresso machine details praised
Good to Know
Some reviews note weak soundproofing
Mentions of no gym or pool
Few complaints about evening entertainment area noise or rats
Recommended For
Couples — Anniversary care and quiet rooms satisfy many
Business travelers — Station proximity and staff service convenient
Families — Clean rooms and family assignments repeated
Solo travelers — Comfortable amenities and birthday gestures praised
Ratings by Booking Site
Overall 9.1/10 · 3 sites · Based on 5,242 reviews
Guest Reviews
3 booking sites · 5,242 reviews
Frequently Mentioned
Agoda
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Family with teens
Agoda
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Couple
Agoda
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Couple
Expedia
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Couple
Trip.com
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Business
추천 영상
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
HOTEL THE CELESTINE GINZA has received a rating of 9.1/10 from 2,793 guests.