Hotel Analysis
Based on 2 sites · 101 reviews
Nestled within the majestic nature of Big Sur, California, this luxury resort is defined by its breathtaking scenery, serene atmosphere, and beautiful pools. Many guests find it to be an ideal destination for those seeking a peaceful retreat immersed in nature.
However, there are recurring concerns regarding service levels and facility maintenance relative to the high price point. Some guests have noted slow service at the restaurant, underwhelming food quality, and signs of wear in the rooms, along with occasional Wi-Fi connectivity issues.
Ultimately, while the natural setting provides a tranquil experience, those expecting service and facilities commensurate with the premium cost may find certain aspects lacking. It is advisable to consider these mixed reviews regarding service quality before booking.
Strengths
Breathtaking natural scenery and serene atmosphere
Beautiful and peaceful pool facilities
Variety of outdoor activities in nature
Good to Know
Service speed and quality not matching the price
Signs of wear and maintenance issues in rooms
Unstable Wi-Fi connectivity
Recommended For
Nature Lovers — Suitable for travelers who want to experience the majestic nature of Big Sur up close.
Couples — Many reviews from couples seeking a quiet and peaceful retreat.
Ratings by Booking Site
Overall 8.4/10 · 2 sites · Based on 101 reviews
Guest Reviews
2 booking sites · 101 reviews
Frequently Mentioned
Booking.com
·
Couple
Agoda
·
Couple
추천 영상
Nearby
Google MapsLoading map...
FAQ
It boasts a unique location with views of the Big Sur forests, cliffs, and the ocean. Many guests highlight this stunning landscape as the resort's greatest asset.
The resort features beautiful and peaceful pools. It is an ideal space for relaxing and enjoying the natural surroundings.
Some guests have noted that the service speed is slow or does not meet expectations given the high room rates. Reviews regarding service quality are somewhat mixed.
Some reviews mention that Wi-Fi connectivity can be unstable. While the resort offers a natural retreat, those who rely heavily on internet access should be aware of this.
There is no free stay policy for children, and additional charges may apply. As the resort focuses on a quiet, tranquil experience, it is recommended to check the policies before traveling with family.