Hotel Analysis
Based on 4 sites · 1,852 reviews
This is a 2.5-star hotel located in Ontario, California, offering a convenient location near the airport and shopping malls for travelers on the move.
While guest reviews occasionally mention friendly staff, there are overwhelming reports regarding facility aging. Frequent complaints include broken elevators, worn-out furniture, and inconsistent cleanliness, which should be considered before booking.
Many guests note poor soundproofing, which may be disruptive for sensitive sleepers. While it may serve as a budget-friendly option for short stays, it is advisable to manage expectations regarding the property's maintenance and overall condition.
Strengths
Friendly and helpful attitude of some staff members
Convenient location near the airport and major shopping malls
Availability of a simple breakfast service
Good to Know
Broken elevator causing inconvenience for guests
General lack of facility maintenance, including worn furniture and dirty carpets
Poor soundproofing allowing external and hallway noise to penetrate rooms
Recommended For
Short-term business travelers — Suitable for a quick stay leveraging the proximity to the airport.
Budget-conscious travelers — Worth considering if low price is prioritized over facility quality.
Ratings by Booking Site
Overall 6.9/10 · 4 sites · Based on 1,852 reviews
Guest Reviews
4 booking sites · 1,852 reviews
Frequently Mentioned
Agoda
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Expedia
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Solo
Trip.com
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Solo
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FAQ
There are frequent complaints in guest reviews regarding the elevator being out of service. You may need to use the stairs if assigned to a higher floor.
Many guests report traffic noise due to the hotel's location on a busy street. Soundproofing between rooms is also limited, so earplugs are recommended for light sleepers.
Opinions on breakfast are mixed. While some find it adequate for a quick meal, others point out limited options and a small dining area.
The hotel allows up to two pets per room. It is best to confirm specific policies and potential fees directly with the hotel at the time of booking.
Some guests have reported delays or issues with the deposit refund process. It is recommended to clarify the return procedure at checkout and keep your receipts.