Hotel Analysis
Based on 3 sites · 764 reviews
Located in Mattoon (IL), Best Western Heartland Inn offers a convenient location near various restaurants and shopping areas. Guests generally express satisfaction with the breakfast service and the friendly demeanor of the staff.
On the other hand, recurring feedback points to aging facilities. Issues such as doors not closing properly, HVAC noise and malfunctions, and drainage problems are frequently mentioned. Opinions on cleanliness also vary, suggesting that guests should manage their expectations.
Overall, while it may be suitable for short-term stays where value is a priority, the inconsistency in facility conditions is a notable factor. If the primary goal is a relaxing stay, it is advisable to be aware of the potential for wear and tear.
Strengths
Convenient location surrounded by restaurants and shopping areas
Staff are friendly and responsive to guest needs
Breakfast is frequently praised for variety and quality
Good to Know
Significant aging of facilities, including elevators and room doors
Difficulty in temperature control due to HVAC noise and malfunctions
Inconsistent cleanliness and occasional odors from drains
Recommended For
Value-conscious travelers — Despite aging facilities, guests find the breakfast and location reasonable for the price.
Short-term business travelers — Good accessibility to nearby amenities makes it suitable for quick stays.
Ratings by Booking Site
Overall 8.1/10 · 4 sites · Based on 907 reviews
Guest Reviews
4 booking sites · 907 reviews
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Best Western Heartland Inn has received a rating of 7.1/10 from 6 guests.