Hotel Analysis
Based on 4 sites · 625 reviews
Located in Big Spring, Texas, Best Western Palace Inn & Suites is recognized for its convenient location and friendly staff. Many guests appreciate the cleanliness of the rooms and the comfort of the bedding, making it a popular choice for business and family travelers.
However, recurring feedback highlights issues with facility maintenance. Multiple guests have reported problems such as broken elevators, delayed hot water, and the unavailability of the pool and hot tub. Concerns regarding soundproofing and the repetitive nature of the breakfast menu are also frequently mentioned.
Overall, while the staff's service and the hotel's location are well-regarded, the guest experience can vary significantly depending on the state of the facilities. It is advisable to check the operational status of amenities before booking.
Strengths
Staff are frequently praised for being friendly and responsive
Many guests find the rooms clean and the bedding comfortable
The location is convenient for accessing nearby restaurants and shops
Good to Know
Frequent issues with broken or non-functional elevators
Inadequate facility maintenance, including slow hot water and closed pool/hot tub areas
Poor soundproofing between rooms leads to noise disturbances
Recommended For
Business travelers — Convenient access to local amenities and responsive front desk service are noted as suitable for work trips
Families — Clean rooms and friendly staff contribute to a positive experience for family travelers
Ratings by Booking Site
Overall 7.7/10 · 4 sites · Based on 625 reviews
Guest Reviews
4 booking sites · 625 reviews
Frequently Mentioned
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Family
Expedia
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Couple
Booking.com
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Other
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FAQ
Multiple guest reviews consistently mention issues with the elevator being out of service. You may need to use the stairs if assigned a room on a higher floor.
There are frequent reports of irregular facility operations. The pool or hot tub may be closed for maintenance, so it is recommended to contact the hotel directly if these amenities are important to you.
Some guests have noted that soundproofing is poor, allowing noise from outside or neighboring rooms to be heard. Rooms near exterior doors may be particularly affected by slamming noises.
Many guests find the breakfast menu to be repetitive and limited. While it provides a simple meal, it may not meet expectations for variety.
The hotel is generally considered to be in a convenient location with easy access to nearby restaurants and shops in Big Spring.