Hotel Analysis
Based on 3 sites · 1,041 reviews
Located in the Surprise area of Phoenix, this hotel provides a reliable and comfortable stay with clean rooms and friendly service. Its proximity to major retail stores and restaurants makes it convenient for travelers, and its location in a safe neighborhood is frequently highlighted by families.
Guests consistently praise the cleanliness of the rooms and the comfort of the bedding. The breakfast service is also well-regarded for its fresh and varied menu, offering a great start to the day. Staff members are noted for being responsive and helpful, contributing to high overall satisfaction.
Some guests have mentioned that breakfast hours feel a bit short, and while minor maintenance issues occasionally arise, staff are quick to address them. Overall, it is a practical choice for both business travelers and families.
Strengths
Rooms are consistently clean and well-maintained
Staff are friendly and respond quickly to requests
Convenient location with easy access to grocery stores and restaurants
Breakfast offers a fresh and varied selection that guests appreciate
Good to Know
Breakfast closing time may feel a bit early
Occasional minor maintenance issues in rooms
Recommended For
Families — Located in a safe area with a free stay policy for children, making it ideal for family trips.
Business Travelers — Preferred for its clean rooms, fast check-in, and proximity to local amenities.
Ratings by Booking Site
Overall 8.6/10 · 2 sites · Based on 1,039 reviews
Guest Reviews
2 booking sites · 1,039 reviews
Frequently Mentioned
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Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Best Western Plus Surprise-Phoenix NW has received a rating of 8.7/10 from 31 guests.