Hotel Analysis
Based on 4 sites · 1,301 reviews
This is a 2.5-star hotel located near Memphis International Airport, primarily chosen by travelers for its airport proximity and free shuttle service. Some guests have expressed satisfaction with the friendly staff and breakfast options.
However, negative reviews regarding room cleanliness and facility aging are frequent. Reports of mold odors, poor housekeeping, and sightings of pests are common, raising significant concerns about room maintenance.
Additionally, there are many complaints that the advertised indoor pool and fitness facilities have been closed for an extended period. Travelers planning to use these amenities should verify their operational status before booking.
Strengths
Convenient location near the airport with free shuttle service
Friendly and helpful service from some staff members
Sufficient breakfast options provided
Good to Know
Mold odors and poor cleanliness in rooms
Reports of pests and aging facilities
Long-term closure of pool and fitness amenities
Recommended For
Airport travelers — The proximity to the airport and the free shuttle service are convenient for early morning flights.
Ratings by Booking Site
Overall 6.6/10 · 4 sites · Based on 1,301 reviews
Guest Reviews
4 booking sites · 1,301 reviews
Frequently Mentioned
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Comfort Inn & Suites Airport-American Way has received a rating of 6.7/10 from 23 guests.