Hotel Analysis
Based on 4 sites · 1,620 reviews
Located in the Innsbrook area of Richmond, this 2.5-star hotel boasts a convenient location near shopping and dining. However, guest experiences are highly polarized.
Many guests report significant issues with cleanliness and facility aging. Frequent mentions of pest problems, mildew odors, malfunctioning appliances, and damaged furniture suggest a lack of consistent maintenance.
While some guests appreciate the friendly staff or the location, the prevailing feedback highlights serious concerns regarding hygiene and facility upkeep. It is advisable to carefully review recent feedback regarding facility conditions before booking.
Strengths
Convenient location with easy access to various restaurants and shopping areas
Good to Know
Poor hygiene conditions including pests and mildew odors
Frequent equipment malfunctions and furniture damage due to aging facilities
Consistent complaints regarding room maintenance and cleanliness
Recommended For
N/A — Due to overwhelming negative feedback regarding facilities and hygiene, careful consideration is advised.
Ratings by Booking Site
Overall 5.8/10 · 4 sites · Based on 1,620 reviews
Guest Reviews
4 booking sites · 1,620 reviews
Frequently Mentioned
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FAQ
Many guests note that the hotel is conveniently located near various restaurants and shopping centers.
Caution is advised as many guests have consistently reported issues with room cleanliness, pests, and mildew odors.
While some families appreciate the location, careful consideration is recommended due to aging facilities and hygiene concerns.
There have been negative reports regarding the status of these facilities, so it is recommended to check directly with the front desk before arrival.