Richmond Comfort Suites Innsbrook - Short Pump - Real Guest Reviews & Booking Info

  • ✓ Ratings from 4 booking sites
  • ✓ 2-Star Accommodation in Richmond
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Richmond Comfort Suites Innsbrook - Short Pump 2-Star Accommodation room
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Richmond · Accommodation ·

Comfort Suites Innsbrook - Short Pump - Richmond 2-Star Accommodation

5.8/10
Agoda 7.9 · Expedia 6.2 · Trip.com 6.2 · Booking.com 4.5
Check-in 15:00 | Check-out 11:00

Hotel Analysis

Based on 4 sites · 1,620 reviews

Located in the Innsbrook area of Richmond, this 2.5-star hotel boasts a convenient location near shopping and dining. However, guest experiences are highly polarized.

Strengths

Convenient location with easy access to various restaurants and shopping areas

Good to Know

Poor hygiene conditions including pests and mildew odors

Frequent equipment malfunctions and furniture damage due to aging facilities

Consistent complaints regarding room maintenance and cleanliness

Recommended For

N/A — Due to overwhelming negative feedback regarding facilities and hygiene, careful consideration is advised.

Ratings by Booking Site

Overall 5.8/10 · 4 sites · Based on 1,620 reviews

Guest Reviews

4 booking sites · 1,620 reviews

Frequently Mentioned

Hygiene Location Aging facilities
8.8 · Agoda · Couple
+ Good location and comfortable bed
- Difficulty contacting front desk
1.6 · Booking.com · Other
+ Location and AC worked
- Hot hallways, noisy elevator, and room cleanliness issues
See All 1,620 Reviews
Expedia 1,000 Booking.com 429 Agoda 98 Trip.com 93

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FAQ

Many guests note that the hotel is conveniently located near various restaurants and shopping centers.

Caution is advised as many guests have consistently reported issues with room cleanliness, pests, and mildew odors.

While some families appreciate the location, careful consideration is recommended due to aging facilities and hygiene concerns.

There have been negative reports regarding the status of these facilities, so it is recommended to check directly with the front desk before arrival.

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