Hotel Analysis
Based on 4 sites · 2,924 reviews
Located near Lookout Mountain in Chattanooga, this hotel is popular with families due to its proximity to major attractions like Ruby Falls. Guests frequently appreciate the spacious rooms and the mountain views available from some units.
However, building aging and maintenance issues are common points of criticism. Multiple reviews consistently point out concerns such as stained carpets, mold in bathrooms, and damaged furniture. Cleanliness standards appear inconsistent, leading to varied guest experiences regarding room condition.
While staff friendliness and the breakfast service generally receive positive feedback, some guests have noted issues with front desk professionalism and service consistency. The location is a clear advantage, but those who prioritize modern facilities and high cleanliness standards should consider these factors before booking.
Strengths
Convenient location near major attractions like Ruby Falls
Spacious rooms suitable for family travelers
Generally friendly and welcoming staff
High satisfaction with the variety of breakfast options
Good to Know
Building aging leading to stained carpets and damaged furniture
Complaints regarding cleanliness, such as mold in bathrooms
Unfriendly or unprofessional behavior from some staff members
Occasional issues with facility functionality like HVAC units
Recommended For
Family travelers — Spacious rooms, free stay policy for children, and proximity to attractions make it popular for families.
Sightseeing travelers — The location is ideal for visiting major Chattanooga landmarks like Ruby Falls.
Ratings by Booking Site
Overall 7.5/10 · 4 sites · Based on 2,924 reviews
Guest Reviews
4 booking sites · 2,924 reviews
Frequently Mentioned
Agoda
·
Couple
Expedia
Booking.com
Trip.com
·
Business
Nearby
Google MapsLoading map...
FAQ
Yes, it is located very close to Ruby Falls, making it convenient for guests to visit by car.
The hotel offers a free stay policy for children and provides spacious rooms, making it a good choice for families.
Yes, the hotel provides a hot breakfast service that is generally well-regarded by guests.
While many guests appreciate the spaciousness, some reviews mention concerns regarding cleanliness and maintenance due to the building's age.
Yes, the hotel has a pet-friendly policy allowing up to three pets per room.