Hotel Analysis
Based on 4 sites · 1,260 reviews
Located in Willoughby, Ohio, this hotel offers clean and modern rooms suitable for both business and family travelers. Its convenient access to the highway makes it a practical choice for those on the move, with various dining options available in the surrounding area.
Guests generally appreciate the cleanliness and spaciousness of the rooms, as well as the professional and friendly service provided by the staff. Several reviews specifically highlight the outstanding dedication of certain team members, which significantly enhanced their stay.
On the other hand, there are recurring concerns regarding facility maintenance. The pool and hot tub are frequently reported as out of service, and some guests have noted issues with aging mattresses or inconsistent room cleanliness. Additionally, the breakfast is not included and is often described as overpriced, so guests should plan accordingly.
Strengths
Rooms are spacious and feature modern interiors
Staff service is friendly and professional
Convenient highway access makes travel easy
Good to Know
Pool and hot tub are frequently out of service
Some mattresses are aging and uncomfortable
Breakfast is not included and is considered overpriced
Recommended For
Business travelers — Good highway access and clean rooms make it ideal for resting after work
Road trippers — Convenient for visiting local attractions with accessible parking
Ratings by Booking Site
Overall 8.3/10 · 4 sites · Based on 1,260 reviews
Guest Reviews
4 booking sites · 1,260 reviews
Frequently Mentioned
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FAQ
Many guests have reported that the pool and hot tub are frequently out of service. It is recommended to contact the hotel directly to confirm current availability before your stay.
Breakfast is not included and is available for an additional fee. Some guests have noted that it may not offer the best value for the price.
Yes, there are various restaurants located in close proximity to the hotel, making it convenient for dining.
Some guests have mentioned that the mattresses feel worn out or uncomfortable. Experiences may vary based on personal preference.
Yes, the hotel provides free self-parking, which is convenient for travelers with vehicles.