Hotel Analysis
Based on 4 sites · 955 reviews
Located in Espanola, New Mexico, this 2-star property is primarily noted by guests for its location, though feedback regarding facility maintenance is consistently poor.
Frequent complaints highlight issues with room cleanliness, including bathroom hygiene, dusty furniture, and unpleasant odors. The overall aging of the facility and lack of proper maintenance are cited as major factors detracting from the guest experience.
Additionally, guests have reported dissatisfaction with the quality and limited hours of the breakfast service, as well as unprofessional conduct from staff members. Reviews suggest that the property struggles to meet basic expectations for a comfortable stay.
Strengths
Convenient location for traveling within the Espanola area
Good to Know
Poor room hygiene and unpleasant odors
Aging facilities and lack of maintenance
Complaints regarding staff attitude and service quality
Inadequate breakfast options and poor management
Recommended For
Short-term travelers — Only suitable for those prioritizing location convenience in Espanola over facility quality
Ratings by Booking Site
Overall 5.7/10 · 4 sites · Based on 955 reviews
Guest Reviews
4 booking sites · 955 reviews
Frequently Mentioned
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FAQ
Many guests have consistently complained about the room hygiene and unpleasant odors.
There are many reviews stating that the breakfast options are poor and the service hours are too limited.
There are repeated mentions of unfriendly behavior from some staff members.
While the location in Espanola is convenient for travel, the hotel's own facility maintenance is lacking.
Due to hygiene and facility maintenance issues, many reviews advise against staying here with family.