Hotel Analysis
Based on 4 sites · 1,162 reviews
Located in downtown Cortland, New York, this 2-star property is frequently reviewed by guests who express significant concerns regarding facility aging and hygiene standards.
Many guests report issues such as musty odors in rooms, unclean bathrooms, and malfunctioning appliances. Furthermore, numerous reviews highlight safety concerns related to the surrounding environment and noise disturbances occurring in the parking area.
While there are mixed reports regarding staff interactions, the prevailing consensus among guests is that the overall maintenance and cleanliness levels fall short of expectations, suggesting that travelers should exercise caution before booking.
Strengths
Some guests report that staff members are courteous and helpful with room change requests
Good to Know
Frequent reports of musty odors and poor cleanliness in rooms
Many guests feel unsafe due to noise and security issues in the parking lot and surrounding area
Aging facilities lead to frequent reports of broken appliances and damaged bathrooms
Recommended For
Not applicable — Due to numerous negative reviews regarding hygiene and safety, it is difficult to recommend this property to general travelers
Ratings by Booking Site
Overall 5.0/10 · 4 sites · Based on 1,162 reviews
Guest Reviews
4 booking sites · 1,162 reviews
Frequently Mentioned
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FAQ
Many guests have expressed concerns regarding noise and security issues in the parking lot and surrounding area. It is recommended to consider the environment before booking.
Numerous reviews consistently point out issues such as moldy odors, bed bugs, and poor bathroom hygiene.
Information regarding breakfast is inconsistent, and many guests have reported that breakfast was either unavailable or limited to coffee.
There are many complaints regarding malfunctioning appliances, damaged bathrooms, and worn-out furniture.
Staff interactions are rated differently by each guest. While some find them helpful, others have reported difficulties in resolving issues or obtaining refunds.