Hotel Analysis
Based on 4 sites · 833 reviews
Located in the southern part of San Antonio, this hotel offers a convenient location for accessing major tourist attractions. However, guest reviews consistently highlight severe issues regarding the state of the facilities.
The most frequently mentioned concerns involve hygiene. Numerous reviews across various booking platforms report sightings of cockroaches in rooms, unwashed bedding, and dirty bathrooms. There are also frequent complaints about broken appliances, damaged furniture, and rusted fixtures.
Guests also consistently point out discrepancies between the amenities advertised on booking sites—such as breakfast and pool access—and the actual services provided on-site. The overall maintenance is reported to be extremely poor, leading to a significantly low level of guest satisfaction.
Strengths
Convenient location for accessing major tourist attractions in San Antonio
Good to Know
Presence of cockroaches and various pests in rooms
Severe hygiene issues with bedding and bathrooms
Facility deterioration and broken appliances or locks
Discrepancies between advertised amenities and actual availability
Recommended For
Budget-first travelers — Worth considering only if price and location matter more than hygiene or upkeep
Short overnight stopovers — Adequate for a single night focused on convenient access to attractions
Ratings by Booking Site
Overall 5.3/10 · 4 sites · Based on 846 reviews
Guest Reviews
4 booking sites · 846 reviews
Frequently Mentioned
Agoda
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Solo traveler
Trip.com
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Couple
Nearby
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FAQ
Numerous guest reviews consistently report severe issues, including the presence of cockroaches, unwashed bedding, and dirty bathrooms.
Many guests have noted that the breakfast and pool services advertised online were not actually available during their stay. It is recommended to verify directly before booking.
The facilities are reported to be significantly deteriorated, with frequent complaints regarding broken appliances, faulty door locks, and rusted fixtures.
Due to poor hygiene and facility maintenance, the consensus among reviewers is that it is not recommended for families.
While the location is convenient for accessing city attractions, the poor condition of the hotel itself results in low overall satisfaction.