Hotel Analysis
Based on 4 sites · 1,829 reviews
Located in the heart of Naperville, this hotel is a familiar choice for both families and business travelers. Guests generally respond positively to the breakfast service and the spaciousness of the rooms, often noting that the staff's friendliness enhances their overall stay.
On the other hand, there are recurring mentions of facility aging. Guests have pointed out scratched furniture and peeling finishes, and the shortage of operational elevators frequently leads to long wait times, which is a major point of frustration.
While the pet-friendly policy is a benefit, it has led to mixed feedback regarding noise levels and overall cleanliness. Overall, while the location and breakfast are satisfactory, the property requires improvements in facility maintenance and operational efficiency.
Strengths
Breakfast is consistently praised for its variety and quality
Spacious room layouts are well-suited for families
Staff are frequently noted for being friendly and helpful
Good to Know
Visible wear and tear on furniture and room finishes
Insufficient elevator capacity leads to long wait times
Noise issues related to pet-friendly policies
Recommended For
Families — Free stay for children and spacious room layouts are ideal for family trips
Business Travelers — Central location in Naperville provides convenient access to local facilities
Ratings by Booking Site
Overall 8.2/10 · 4 sites · Based on 1,829 reviews
Guest Reviews
4 booking sites · 1,829 reviews
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Embassy Suites by Hilton Chicago Naperville has received a rating of 8.0/10 from 19 guests.