Hotel Analysis
Based on 3 sites · 28 reviews
Located near the Indianapolis airport, this property is positioned for travelers prioritizing proximity to the airport. However, guest reviews consistently raise serious concerns regarding room cleanliness and facility maintenance.
Numerous reports highlight issues ranging from poor hygiene and damaged facilities to billing discrepancies. Despite a few positive remarks, negative experiences regarding service quality and sanitation are prevalent, necessitating caution when considering a stay.
Overall, the consensus suggests that the property struggles to meet basic accommodation standards. Beyond its location, significant improvements in facility management and customer service are required.
Strengths
The location near the airport is noted as convenient for travel
Good to Know
Repeated reports of poor room cleanliness and hygiene
Lack of proper facility maintenance and damaged room features
Numerous complaints regarding billing errors and customer service
Recommended For
Not Recommended — Due to frequent negative reviews regarding hygiene and service, it is difficult to recommend this property to travelers.
Ratings by Booking Site
Overall 5.6/10 · 3 sites · Based on 28 reviews
Guest Reviews
3 booking sites · 28 reviews
Frequently Mentioned
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FAQ
It is located near the airport, providing good access, but due to numerous complaints about room conditions, careful consideration is advised before booking.
Many guests have pointed out that the hygiene is very poor. Negative reviews regarding toilet contamination and stains are frequent.
Multiple reports indicate issues with facility damage and maintenance, such as doors not locking properly.
There are guest reports of being asked for double payment despite having already paid.
While the location near the airport is convenient, the low satisfaction with the property's internal facilities suggests relying on external options.