Hotel Analysis
Based on 4 sites · 4,195 reviews
Located in the Kissimmee area of Orlando, this large-scale resort and convention center is known for its massive atrium and lush, garden-style interior that transports guests to a different world. It is highly favored by families due to its well-equipped water park and pool facilities.
Across various booking platforms, guests consistently praise the grand and beautiful facilities. Positive reviews frequently highlight the atmosphere during holiday seasons, such as Christmas, and the overall quality of the on-site restaurants and bars.
However, some guests point out that the resort fee feels high relative to the limited free activities, and there are recurring complaints regarding inconsistent housekeeping services. Some also note that the prices at the on-site dining venues are on the higher side.
With its convenient access to major theme parks like Disney World, it is a suitable choice for families, while the robust convention facilities also make it a viable option for business travelers.
Strengths
Overwhelming interior and atmosphere with a massive atrium and lush gardens
Well-equipped water park and pool facilities for children
Convenient location near major theme parks like Disney World
Friendly and professional staff service
Good to Know
Lack of free activities relative to the resort fee
Inconsistent housekeeping services
High price points at on-site restaurants
Recommended For
Families — Well-equipped with water parks and pools for children, with great access to theme parks.
Seasonal Travelers — Ideal for those who enjoy the resort's elaborate holiday decorations and atmosphere.
Ratings by Booking Site
Overall 9.0/10 · 4 sites · Based on 4,195 reviews
Guest Reviews
4 booking sites · 4,195 reviews
Frequently Mentioned
Expedia
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Family
Booking.com
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Family
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FAQ
It is very convenient, located within a 15-minute drive of Disney World and other major theme parks.
Yes, it is popular among families as it is well-equipped with entertainment facilities like water parks and pools for children.
Housekeeping is provided, but some guests have reported delays, so it is recommended to confirm with the front desk if needed.
There are various restaurants, but many guests note that the prices are on the higher side compared to outside dining.
Yes, there is a parking fee, and it is recommended to double-check for any double-billing during payment.