Hotel Analysis
Based on 4 sites · 2,219 reviews
This is a 4.5-star beachfront hotel located in the Surfside area of Miami Beach. It is noted for its expansive ocean views, rooftop pool, and spacious room layouts, which are frequently highlighted as positive aspects for those seeking a relaxing getaway.
Across various booking platforms, guests consistently praise the location and the size of the rooms. The rooftop pool is often cited as a quiet retreat away from the crowds, and the proximity to the beach and local dining options adds to the convenience of the stay.
However, there are recurring concerns regarding service quality. Many guests report issues with housekeeping, including cleanliness and delayed responses to requests. Other common complaints involve long elevator wait times, inconsistent staff friendliness, and loud air conditioning units in the rooms, which can detract from the overall experience.
In summary, while the hotel's physical facilities are generally well-regarded, the service and operational consistency remain areas for improvement. It may be a suitable choice for travelers prioritizing beach access, but those expecting attentive service and a quiet environment should weigh these factors carefully.
Strengths
The expansive ocean views and rooftop pool are highly regarded for relaxation
Spacious and comfortable rooms are preferred by families and couples
Convenient location near the beach with easy access to local restaurants and stores
Good to Know
Recurring complaints about inadequate room cleaning and delayed service responses
Frequent mentions of long elevator wait times and inefficient operations
Reports of loud in-room air conditioning noise and unfriendly staff interactions
Recommended For
Beach Vacationers — Excellent beach access and a relaxing rooftop pool environment
Families — Spacious rooms and convenient proximity to local amenities make it suitable for family stays
Ratings by Booking Site
Overall 7.5/10 · 4 sites · Based on 2,219 reviews
Guest Reviews
4 booking sites · 2,219 reviews
Frequently Mentioned
Agoda
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Couple
Expedia
Booking.com
Nearby
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FAQ
Many guests consider the rooftop pool a highlight of the hotel. It is frequently praised for its great views and for providing a relaxing environment away from the crowded beach.
Yes, the hotel is popular with families due to its spacious rooms and excellent beach access. However, some guests have noted occasional service delays.
Yes, there are various restaurants and grocery stores within walking distance, making it very convenient to find meals.
Some guests have reported noise from the in-room air conditioning units or hallways. If you are sensitive to noise, it is recommended to request a quiet room upon booking.
Several reviews mention long wait times for elevators. It is advisable to allow extra time when moving around the hotel, especially during peak hours.