Hotel Analysis
Based on 4 sites · 1,722 reviews
Located near Hanes Mall in Winston-Salem, this hotel leaves a positive impression on guests through its convenient accessibility and friendly service. The breakfast service is particularly well-regarded, with recurring feedback about staff being attentive to dietary restrictions and individual requests.
While rooms are generally well-maintained, some guests have noted concerns regarding the aging facilities and the condition of the carpets. Opinions on mattress comfort are mixed, and there are occasional reports regarding noise or cleanliness.
Overall, the professional and warm hospitality of the staff stands out as the hotel's greatest strength. Its proximity to the shopping mall makes it a practical choice for business travelers and families alike.
Strengths
Staff are consistently praised for their friendly and professional service
Breakfast is highly regarded, with staff noted for being attentive to dietary needs
Convenient location near Hanes Mall makes it easy to shop and travel around
Good to Know
Some guests noted that carpets in rooms and hallways appear worn or outdated
There are reports of mattresses being uncomfortable or squeaky
Occasional feedback regarding cleanliness issues in certain rooms
Recommended For
Business Travelers — High satisfaction with professional staff and breakfast makes it ideal for business trips
Families — Convenient location near the mall and child-friendly policies are great for family stays
Ratings by Booking Site
Overall 9.0/10 · 4 sites · Based on 1,722 reviews
Guest Reviews
4 booking sites · 1,722 reviews
Frequently Mentioned
Expedia
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Other
Agoda
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Family with teens
Booking.com
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Other
Trip.com
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Business
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FAQ
Many guests are highly satisfied with the breakfast service. Reviews frequently mention the staff's attentiveness to dietary needs and the variety of menu options.
The hotel is located near Hanes Mall, making it very convenient for shopping and dining. There are many amenities in the immediate vicinity.
Most guests are satisfied with room cleanliness, though some reviews have noted concerns about worn carpets or occasional issues with bathroom cleaning.
The hotel is family-friendly with a free stay policy for children. It is recommended to check the status of the pool before your visit.
While many find them comfortable, some guests have reported that the mattresses felt a bit firm or squeaky.