Hotel Analysis
Based on 3 sites · 446 reviews
This 3-star hotel is located near Southpark Mall in Colonial Heights. Guests frequently highlight the convenience of being close to the shopping mall for dining and necessities. With facilities like an indoor pool and hot tub, it is a common choice for families.
Reviews consistently praise the staff for their friendliness and proactive approach to resolving issues, with many guests noting the excellent service at the front desk. The comfort of the bedding and the convenient location are also frequently mentioned as positive aspects.
On the other hand, there are recurring concerns regarding room cleanliness and facility maintenance. Some guests have reported issues with hygiene, outdated equipment, and low water pressure. Opinions on the variety of the breakfast menu are also mixed.
Overall, while the location and service are well-regarded, the quality of the stay can vary depending on the condition of the assigned room.
Strengths
Staff at the front desk are frequently praised for their friendly and proactive service
The location near Southpark Mall makes dining and shopping very convenient
Bedding is comfortable and rooms are spacious enough for a relaxing stay
Good to Know
Recurring complaints regarding insufficient room cleanliness
Reports of outdated facilities and malfunctioning room amenities in some units
Some guests find the breakfast menu lacks variety
Recommended For
Families — The convenient location near Southpark Mall and free stay policy for children make it suitable for families.
Shopping-focused travelers — With the mall within walking distance, it is ideal for those prioritizing shopping and dining.
Ratings by Booking Site
Overall 7.9/10 · 3 sites · Based on 446 reviews
Guest Reviews
3 booking sites · 446 reviews
Frequently Mentioned
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FAQ
Yes, it is located very close to Southpark Mall, making it easy to walk to for shopping and dining.
Yes, the hotel offers a policy where children aged 1 to 17 can stay for free, making it a popular choice for families.
While some guests are satisfied, there are recurring reviews suggesting that room cleanliness and maintenance need improvement.
There are mixed opinions; while some guests enjoy it, others feel the menu lacks variety.
Many guests highly praise the front desk staff for their friendliness and ability to resolve issues promptly.