Hotel Analysis
Based on 4 sites · 1,267 reviews
Located in West Springfield, Massachusetts, this 3-star hotel offers a convenient location with easy access to nearby restaurants and shopping malls. Guests generally praise the staff for their professional and friendly service, as well as the overall cleanliness of the rooms.
The breakfast service is well-regarded, with items like waffles receiving positive feedback. The hotel provides a practical environment suitable for business travelers and families, offering a reliable stay.
However, some guests note that the property is showing its age, with reports of worn furniture and outdated facilities. Additionally, noise from hallways or the exterior can sometimes be heard in the rooms, so light sleepers may want to consider their room selection.
Strengths
Many guests praise the staff for being professional and friendly
Convenient location with easy access to various restaurants and shopping
Breakfast is fresh and varied, with high satisfaction regarding the waffles
Good to Know
Some guests mention that the furniture and facilities are worn due to the building's age
Noise from hallways and the exterior can be disruptive
Occasional reports of musty smells or drainage issues in some rooms
Recommended For
Business Travelers — High repeat-visit rate due to professional staff and proximity to local amenities
Families — Practical choice for families thanks to complimentary breakfast and spacious room configurations
Ratings by Booking Site
Overall 8.1/10 · 4 sites · Based on 1,267 reviews
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Hampton Inn West Springfield has received a rating of 8.1/10 from 13 guests.