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Hotel Analysis
Based on 4 sites · 6,757 reviews
A 3.5-star hotel right in the heart of Hanoi's Old Quarter. Guests frequently mention the convenient location and friendly staff service in reviews.
Reviews across booking sites repeatedly praise 'walking distance to night market, lake, and attractions, perfect for sightseeing.' Staff actively help with luggage, restaurant bookings, and taxis with smiling faces. Rooms are clean with comfortable beds. Breakfast is decent with fresh ingredients.
However, upper-floor rooms lack elevators, requiring stairs, as noted in several complaints. Hot water supply is sometimes slow or unreliable. Facilities feel a bit dated.
High satisfaction for tourists, couples, and families due to location and service.
Strengths
Old Quarter central location with night market, lake, attractions walking distance in many reviews
Staff very friendly, helping with luggage and bookings repeatedly praised
Rooms clean with comfortable beds noted often
Breakfast fresh and varied across sites
Good to Know
Upper floors lack elevators, stairs required in repeated complaints
Hot water slow or unreliable in reviews
Facilities dated and poor soundproofing noted
Recommended For
Tourists — Old Quarter center for walkable attractions in many reviews
Couples — Staff service and comfy rooms satisfy couples
Families — Family rooms, breakfast, location praised in family reviews
Ratings by Booking Site
Overall 9.1/10 · 2 sites · Based on 6,757 reviews
Guest Reviews
2 booking sites · 6,757 reviews
Frequently Mentioned
Booking.com
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Couple
Agoda
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Couple
Trip.com
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Family
Expedia
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Solo
Agoda
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Group
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FAQ
What are the check-in/check-out times at Hanoi La Palm Premier Hotel & Spa?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Hanoi La Palm Premier Hotel & Spa has received a rating of 9.0/10 from 4,228 guests.