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Hotel Analysis
Based on 4 sites · 236 reviews
A 3-star apartment in a alley near West Lake, Hanoi. Built in 2025, reviews highlight it as 'clean and modern'.
Reviews across sites repeatedly mention the great location for lake walks and quiet atmosphere. Staff friendliness, free washer-dryer, kitchen facilities are praised. Netflix and balcony get good mentions.
However, the alley location makes Grab/taxis hard to find, and some note weak hot water, cleaning issues, and spotty WiFi.
Suits solo or couple travelers who enjoy lakeside strolls and local vibes.
Strengths
Quiet location near the lake praised in many reviews
Friendly staff and quick responses repeatedly mentioned
Free washer-dryer and kitchen facilities found convenient
Clean new facilities, Netflix, and balcony get positive notes
Good to Know
Alley location makes Grab/taxis hard to find, noted in several reviews
Weak hot water or cleaning lapses mentioned
Spotty WiFi and weak hairdryer complaints
Recommended For
Solo travelers — Quiet lakeside location and kitchen praised in reviews
Couples — Clean studios and friendly staff repeatedly well-reviewed
Families — Free laundry, kids stay free, kitchen convenient per reviews
Ratings by Booking Site
Overall 8.4/10 · 3 sites · Based on 236 reviews
Guest Reviews
3 booking sites · 236 reviews
Frequently Mentioned
Agoda
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Solo
Agoda
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Couple
Booking.com
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Couple
Trip.com
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Solo
Expedia
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Solo
Nearby
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FAQ
What are the check-in/check-out times at Hera West Lake Apartment?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Hera West Lake Apartment has received a rating of 8.4/10 from 148 guests.