Hotel Analysis
Based on 4 sites · 1,617 reviews
Located in the Pittsford area of Rochester, NY, this 3-star hotel is frequently praised by guests for its friendly and helpful staff, as well as its convenient location near the highway.
However, there are recurring mentions of facility aging. Many guests have noted peeling wallpaper, paint, and the need for maintenance in bathroom fixtures. Some reviews also express dissatisfaction with room cleanliness and the quality of bedding.
Overall, while the location and service are satisfactory, the property is in need of modernization. It may be suitable for travelers prioritizing convenience and value, but those expecting modern, updated facilities should take note.
Strengths
Staff are consistently praised for being friendly and efficient
Excellent accessibility due to its proximity to the highway
High satisfaction with the food and service at the on-site restaurant and bar
Good to Know
Frequent reports of aging facilities, including peeling wallpaper and bathroom maintenance issues
Complaints regarding room cleanliness and the quality or odor of bedding
Some guests find the breakfast operation, such as voucher requirements, to be confusing
Recommended For
Road Trippers — Convenient highway access makes it ideal for travelers relying on cars.
Value-focused Travelers — Suitable for those who prioritize location and service over modern facility aesthetics.
Ratings by Booking Site
Overall 8.5/10 · 4 sites · Based on 1,617 reviews
Guest Reviews
4 booking sites · 1,617 reviews
Frequently Mentioned
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Hilton Garden Inn Rochester/Pittsford has received a rating of 8.0/10 from 11 guests.