Hotel Analysis
Based on 4 sites · 2,580 reviews
Located in North Houston, this large hotel is noted for its airport accessibility and spacious lobby. Guests generally appreciate the friendly staff and the welcoming atmosphere of the lobby, frequently highlighting the convenience of the airport shuttle service.
On the other hand, there are recurring concerns regarding facility aging. Many guests have experienced inconvenience due to elevator malfunctions, and there are frequent mentions of the need for urgent maintenance, such as damaged wallpaper, water stains on ceilings, and inconsistent cleanliness. Additionally, some guests note that the surrounding area has declined, leading to concerns about the neighborhood environment.
Overall, while it can serve as a convenient base near the airport for budget-conscious travelers, those expecting the modern facilities or meticulous management typically associated with the brand may find it underwhelming.
Strengths
Good airport accessibility and convenient shuttle service
Friendly and dedicated staff service
Spacious, comfortable, and pleasant lobby area
Good to Know
Frequent elevator malfunctions causing significant inconvenience
Severe facility aging, including damaged wallpaper and water stains
Inconsistent cleanliness in some rooms
Recommended For
Airport travelers — Well-equipped airport shuttle service makes it suitable for pre- or post-flight stays.
Budget-conscious travelers — Despite aging facilities, it offers spacious rooms and convenient parking for the price.
Ratings by Booking Site
Overall 8.3/10 · 4 sites · Based on 2,580 reviews
Guest Reviews
4 booking sites · 2,580 reviews
Frequently Mentioned
Expedia
·
Other
Agoda
·
Family with young children
Trip.com
·
Other
Booking.com
·
Other
Nearby
Google MapsLoading map...
FAQ
Yes, the hotel provides an airport shuttle service which many guests find convenient.
Recent reviews frequently mention elevator malfunctions, leading to wait times and inconvenience.
While many guests are satisfied, some have expressed concerns regarding dust or overall cleanliness.
The surrounding area has seen some decline, so traveling by car is generally recommended over walking.
The hotel has family-friendly policies like free stays for children, but it is worth considering the aging facilities before booking.