Hotel Analysis
Based on 4 sites · 1,381 reviews
This 4-star hotel is located near the Gateway Arch, a landmark of St. Louis. Housed in a renovated former bank building, it blends classic architecture with modern interiors, serving as a convenient base for travelers due to its proximity to major city attractions.
Guests consistently praise the excellent location, noting that the Arch and convention centers are within walking distance, making it ideal for both sightseeing and business. Many reviews also highlight the stylish room design and comfortable bedding.
However, there are recurring complaints regarding cleanliness. Issues such as bathroom hygiene, dust in rooms, and stained bedding are frequently mentioned. Additionally, guests have expressed dissatisfaction with the quality and consistency of breakfast services, as well as inconsistent staff responsiveness.
Overall, while the hardware and location are highly regarded, there is significant inconsistency in housekeeping and service management. It is well-suited for travelers prioritizing walkability in downtown St. Louis, but those sensitive to cleanliness should exercise caution.
Strengths
Excellent location within walking distance to the Gateway Arch and major convention centers
Stylish and modern room design following the 2022 renovation
Comfortable bedding that satisfies the majority of guests
Good to Know
Recurring complaints regarding poor cleanliness in rooms and bathrooms
Dissatisfaction with the quality and consistency of breakfast service
Inconsistent staff responsiveness and service quality
Recommended For
Sightseers — Offers an optimal location for travelers wanting to walk to major attractions like the Gateway Arch.
Business Travelers — Provides convenient access for those needing to commute to nearby convention centers.
Ratings by Booking Site
Overall 8.7/10 · 4 sites · Based on 1,465 reviews
Guest Reviews
4 booking sites · 1,465 reviews
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Hilton Pennywell St. Louis at the Arch has received a rating of 8.6/10 from 13 guests.