Hotel Analysis
Based on 3 sites · 1,005 reviews
Located in the heart of Scranton, the Hilton Scranton & Conference Center serves as a convenient hub for both business and leisure travelers, offering excellent access to local attractions and the university. Guests frequently praise the hotel's prime location and the friendly, professional service provided by the staff.
However, recurring feedback points to aging facilities. Many guests have noted issues with room maintenance, such as worn furniture or malfunctioning equipment, particularly regarding the pool and hot tub, which are not always operational. On a positive note, the breakfast service is generally well-regarded, and many guests find the bedding comfortable for a restful stay.
Overall, while the hotel excels in location and service, there are consistent concerns regarding facility maintenance. It remains a suitable choice for travelers who prioritize accessibility and central convenience for their city stay.
Strengths
Excellent central location with easy access to major attractions and the university
Staff, including front desk personnel, are frequently praised for being friendly and helpful
Breakfast buffet offers a good variety and is well-regarded by guests
Beds are consistently noted as comfortable for a good night's sleep
Good to Know
Recurring complaints about the pool and hot tub being closed or poorly maintained
Feedback indicates a need for maintenance on aging room furniture and fixtures like door handles
Some concerns regarding room cleanliness and water pressure consistency
Recommended For
City Travelers — Excellent accessibility to the university and local attractions makes it ideal for those wanting to save travel time.
Business Travelers — The presence of a conference center and its central location provide convenience for work-related stays.
Ratings by Booking Site
Overall 8.1/10 · 3 sites · Based on 1,005 reviews
Guest Reviews
3 booking sites · 1,005 reviews
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FAQ
Yes, it is centrally located, making it easy to walk to the university, local attractions, and various restaurants.
Many guests have given positive feedback on the variety and quality of the breakfast buffet, with the custom omelet station being a highlight.
Some guests have reported that the pool or hot tub were occasionally closed or poorly maintained. It is recommended to check with the hotel directly before your stay if these facilities are a priority.
While guests are generally satisfied with the location and service, there are some comments regarding aging furniture and the need for minor maintenance in certain rooms.
Yes, the hotel provides on-site parking facilities that guests find convenient.