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Based on 1 sites · 4,083 reviews
Located in the heart of Shenyang, this 5-star hotel is a common choice for both business and family travelers. Guests generally respond positively to the cleanliness of the rooms and the friendly service provided by the staff. Business travelers, in particular, frequently mention the quiet and comfortable environment as a key advantage.
However, complaints regarding hygiene management, such as cigarette odors in non-smoking rooms or sewer smells, appear repeatedly in some reviews. There are also mentions of communication issues at the front desk and shortcomings in handling special requests, indicating some inconsistency in service quality.
Overall, while the hotel's hardware is satisfactory, the guest experience can vary depending on room assignment and maintenance. It is advisable to confirm non-smoking room status before arrival and be prepared to request a room change if necessary.
Many reviews praise the rooms and bathrooms for being clean and quiet
Staff are noted for being friendly and the concierge service is helpful
The hotel offers a calm atmosphere suitable for business travelers
Complaints about cigarette odors in non-smoking rooms
Issues with hygiene maintenance such as sewer smells in rooms
Reports of communication difficulties at the front desk and missed requests
Business travelers — Many reviews highlight the quiet and comfortable room environment, ideal for focusing on work.
Family travelers — The hotel offers thoughtful policies for families, such as free stay for children.
Overall 9.4/10 · 1 sites · Based on 4,083 reviews
1 booking sites · 4,083 reviews
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Some guests have reported cigarette odors in non-smoking rooms. It is recommended to check the room condition upon check-in and request a change immediately if any odor is detected.
The hotel has a policy allowing children aged 1 to 17 to stay for free, which is beneficial for families. However, it is advised to check the room condition carefully based on hygiene-related reviews.
While most guests find the rooms clean, some have reported sewer or unpleasant odors. Requesting a well-ventilated room upon check-in may be helpful.
Yes, it is suitable for business travelers due to the quiet and comfortable environment. However, be aware that there may be occasional communication challenges at the front desk.
Staff are generally considered friendly, but there have been reports of confusion regarding English communication or handling of special requests. It is best to communicate important requests clearly.
