Hotel Analysis
Based on 3 sites · 188 reviews
Located in the Hirugami Onsen area of Nagano, this hotel offers a traditional Japanese hot spring experience. Guests frequently praise the sophisticated kaiseki meals and the on-site hot spring facilities, often highlighting the staff's attentive and friendly service.
The rooms are spacious and well-maintained, providing an authentic Japanese stay. Guests can enjoy baths on the 7th floor with mountain views or the outdoor bath on the 1st floor. Meals served in private rooms are particularly well-regarded by families.
However, some guests note the building's age and occasional concerns regarding facility maintenance or cleanliness in the baths. Additionally, those relying on public transport should be aware that the lack of a shuttle service can make access somewhat inconvenient.
Strengths
The quality and presentation of the kaiseki dinner are exceptional
Staff are highly attentive, friendly, and capable of communicating in English
Private dining rooms are highly appreciated by families
The 7th-floor hot spring with mountain views and the outdoor bath are highlights
Good to Know
The building shows its age, and some facilities feel outdated
Lack of a shuttle service makes access difficult for those using public transport
Some guests reported issues with cleanliness in the hot spring areas
Recommended For
Families — Private dining options and spacious rooms make it comfortable for those traveling with children.
Onsen Enthusiasts — Offers a traditional hot spring experience with multiple baths and scenic mountain views.
Ratings by Booking Site
Overall 8.6/10 · 3 sites · Based on 188 reviews
Guest Reviews
3 booking sites · 188 reviews
Frequently Mentioned
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Hirugami Grand Hotel Tenshin has received a rating of 6.4/10 from 1 guests.