Hotel Analysis
Based on 4 sites · 1,241 reviews
Located in Earth City near St. Louis Airport, this 3.5-star hotel is primarily frequented by business travelers and visitors to nearby amphitheaters and casinos due to its convenient location. While guests generally find the rooms to be spacious and tidy, with some noting that renovated rooms offer a pleasant stay, there are significant recurring operational issues.
Frequent complaints include inconsistent hot water supply and unreliable shuttle services. Many guests have also reported unpleasant sewer odors in the lobby and hallways, suggesting a need for better facility maintenance.
Guest experiences with staff service are inconsistent. While some guests find the staff helpful, others report poor communication and unresponsive management when issues arise. Despite its proximity to the airport, the lack of consistent facility management and service quality is a notable drawback.
Strengths
Excellent accessibility to the airport, nearby casinos, and amphitheaters
Rooms are generally spacious and tidy
Renovated rooms offer good facility conditions
Good to Know
Frequent reports of inconsistent hot water and water pressure
Common complaints about sewer odors in the lobby and hallways
Unreliable shuttle service and inconsistent staff service quality
Recommended For
Business Travelers — Convenient location near the airport for short-term stays
Event & Casino Visitors — Good proximity to the Hollywood Casino and amphitheaters
Ratings by Booking Site
Overall 7.6/10 · 4 sites · Based on 1,241 reviews
Guest Reviews
4 booking sites · 1,241 reviews
Frequently Mentioned
Agoda
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Solo traveler
Expedia
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Other
Booking.com
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Other
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FAQ
Yes, it is located about a 10-minute drive from St. Louis Lambert International Airport, offering excellent accessibility.
Some guests have reported recurring issues with inconsistent hot water and water pressure.
While the hotel offers a shuttle service, many guests have reported issues with driver availability or booking, so it is recommended to confirm in advance.
The hotel is located near various restaurants, casinos, and amphitheaters, making it convenient for dining and entertainment.
It offers a free stay policy for children, but guests should consider recent reviews regarding facility maintenance and cleanliness before booking.