Hotel Analysis
Based on 4 sites · 1,751 reviews
Located in Lansing, Illinois, this 3-star hotel is a convenient base for travelers visiting the Chicago area or nearby Purdue University Northwest. Guests generally report positive experiences regarding the cleanliness of the rooms and the comfort of the bedding.
A frequently mentioned highlight is the friendliness of the staff. Many guests have praised the attentive service provided by the front desk and breakfast staff. The variety and quality of the breakfast options are also well-regarded, making it a solid choice for those who prioritize a good start to their day.
However, some reviews mention issues with maintenance and management, such as reports of pests in rooms, facility wear and tear, and discomfort caused by other guests smoking in non-smoking areas. There are also occasional reports of technical malfunctions, such as elevator issues or faulty in-room equipment.
Strengths
Friendly and attentive staff service is frequently highlighted
High satisfaction with the variety and quality of breakfast options
Consistent praise for clean rooms and comfortable bedding
Good to Know
Some guest complaints regarding pests in rooms
Reports of elevator and in-room equipment malfunctions due to facility aging
Occasional discomfort caused by other guests smoking in non-smoking areas
Recommended For
Families — The free stay policy for children and varied breakfast options are well-suited for family travelers.
Business and University Visitors — Convenient access to key locations like Purdue University Northwest makes it a practical choice.
Ratings by Booking Site
Overall 8.8/10 · 4 sites · Based on 1,739 reviews
Guest Reviews
4 booking sites · 1,739 reviews
Frequently Mentioned
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Holiday Inn Express Hotel & Suites Chicago South Lansing By IHG has received a rating of 9.0/10 from 4 guests.