Hotel Analysis
Based on 3 sites · 1,112 reviews
Located in Raton, New Mexico, the Holiday Inn Express Hotel & Suites Raton is currently undergoing renovations, which has led to mixed guest feedback. Many guests have expressed frustration regarding the lack of prior notification about construction, resulting in noise and limited access to amenities.
Opinions on room conditions are divided. While some guests find them clean and comfortable, others frequently point out dated facilities and cleanliness issues. The simplified breakfast service and the disorganized lobby environment during the renovation period are also common points of complaint.
While staff members are generally described as friendly, some guests have noted shortcomings in the check-in process and overall service delivery. Given the ongoing construction, it is recommended to check the current status of the property before booking.
Strengths
Staff are generally described as friendly and helpful
Some guests report that their rooms were clean and comfortable
Good to Know
Noise and inconvenience due to unannounced renovations
Dated facilities and cleanliness issues in some rooms
Dissatisfaction with the limited/subpar breakfast service
Recommended For
Short-term travelers — Suitable for a quick stopover while passing through the Raton area.
Ratings by Booking Site
Overall 8.2/10 · 3 sites · Based on 1,118 reviews
Guest Reviews
3 booking sites · 1,118 reviews
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FAQ
Recent guest reviews indicate that the hotel is undergoing renovations. This may cause noise and limited access to some facilities, so it is advisable to check before booking.
Guests have reported that breakfast is often simplified or provided as a grab-and-go option during the renovation period. It is recommended to contact the hotel directly to confirm if the full buffet is available.
Many guests find parking to be convenient and ample. However, the area around the parking lot may be slightly disorganized due to the ongoing construction.
The hotel has a pet-friendly policy. However, it is recommended to confirm with the hotel in advance as there may be specific room restrictions.
Staff are generally considered friendly. However, some guests have noted that the check-in process can be lacking in detail or that the service feels somewhat impersonal.