Hotel Analysis
Based on 4 sites · 837 reviews
Located in the heart of Springfield, this 2.5-star hotel offers convenient access near the highway, making it a common choice for business travelers and families passing through.
Positive feedback frequently highlights the friendliness of the staff and the general cleanliness of the rooms. The complimentary breakfast is well-regarded, with many guests noting that the staff is quick to replenish items.
However, there are recurring concerns regarding facility maintenance. Guests have noted issues such as the pool being out of service, broken ice machines, and occasional lapses in room cleaning. Additionally, some travelers have reported difficulties with communication regarding reservation changes or refunds, suggesting that guests should confirm details carefully.
Strengths
Staff are frequently described as friendly and helpful
Breakfast is well-stocked with quick replenishment by staff
Convenient location right off the highway
Good to Know
Amenities like the pool are sometimes out of service
Room cleaning can be inconsistent, with reports of debris on floors
Communication regarding reservation changes or refunds can be difficult
Recommended For
Business travelers — The location right off the highway is ideal for those on the move
Families — Complimentary breakfast and spacious rooms accommodate families well
Ratings by Booking Site
Overall 8.3/10 · 4 sites · Based on 837 reviews
Guest Reviews
4 booking sites · 837 reviews
Frequently Mentioned
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FAQ
Yes, complimentary breakfast is provided for all guests. It is well-regarded for its variety and the staff's quick replenishment.
Some guests have reported that the pool was out of service, so it is recommended to contact the hotel directly before booking.
Yes, it is located right off the highway, providing excellent accessibility for those traveling by car or on business.
Most guests find the rooms clean, though there have been occasional reports of floor cleaning issues.
It is well-suited for families due to the complimentary breakfast and spacious rooms, though checking the status of amenities like the pool is advised.