Hotel Analysis
Based on 4 sites · 2,220 reviews
Located in the heart of Great Falls, Holiday Inn Great Falls by IHG offers convenient access for travelers. Guests generally appreciate the cleanliness and spaciousness of the rooms, and the friendly service provided by the front desk staff is frequently highlighted as a positive aspect.
However, there are mixed reviews regarding facility maintenance. Some guests have expressed disappointment regarding the absence or maintenance of the pool area, as well as inconsistent finishes during recent renovations. Complaints about service speed and operations at the on-site restaurant have also been noted.
Overall, the hotel serves as a practical choice for short stays or business trips, particularly due to its airport shuttle service. Families, however, may want to verify the current status of amenities like the pool before booking.
Strengths
Rooms are consistently described as spacious and clean
Front desk staff are frequently praised for being friendly and helpful
Airport shuttle service provides high convenience for travelers
Good to Know
Complaints exist regarding poor pool maintenance or unavailability
Some guests reported slow service or unfriendly staff at the on-site restaurant
Occasional feedback mentions poor workmanship in room renovations
Recommended For
Business travelers — Convenient location and airport shuttle service make it suitable for short business trips.
Short-term travelers — Offers good accessibility and essential amenities for travelers on the move.
Ratings by Booking Site
Overall 7.5/10 · 4 sites · Based on 2,220 reviews
Guest Reviews
4 booking sites · 2,220 reviews
Frequently Mentioned
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FAQ
Yes. Guest reviews frequently highlight the airport shuttle service as a convenient and highly satisfactory feature.
While there are benefits for families, some guests have noted issues with the pool's availability or maintenance, so it is recommended to check the status before booking.
Some guests have mentioned slow service. If you are on a tight schedule, you might want to consider alternative dining options nearby.
Rooms are generally described as spacious and clean. However, some feedback mentions that recent renovations had minor finishing issues.
Yes, the hotel allows up to two pets per room, making it a convenient choice for travelers with pets.