Hotel Analysis
Based on 4 sites · 2,982 reviews
Located near the Long Beach port in Los Angeles, Hotel Maya offers a tropical resort atmosphere with waterfront views. It is particularly popular among cruise travelers due to its proximity to the Queen Mary and the cruise terminal, featuring well-maintained outdoor fire pits and gardens for relaxation.
Guests frequently praise the ocean views from the rooms and the exotic ambiance of the property. The complimentary shuttle service to the cruise terminal and nearby attractions is highly valued by travelers.
However, some guests express concerns regarding the aging room facilities, cleanliness, and the responsiveness of the service staff. Additionally, recurring feedback suggests that dining options within the hotel are relatively expensive.
Strengths
Convenient location near the cruise terminal and Queen Mary
Beautiful ocean views from the rooms
Exotic resort atmosphere with well-maintained gardens and fire pits
Complimentary shuttle service to major attractions and the terminal
Good to Know
Complaints regarding aging facilities and cleanliness in some rooms
Slow response times from the front desk and maintenance services
Feedback that dining options within the hotel are expensive
Recommended For
Cruise Travelers — Excellent accessibility to the terminal and complimentary shuttle service make it a preferred pre- or post-cruise stay.
Couples — The exotic gardens and ocean views create a romantic atmosphere perfect for a relaxing getaway.
Ratings by Booking Site
Overall 8.4/10 · 4 sites · Based on 2,982 reviews
Guest Reviews
4 booking sites · 2,982 reviews
Frequently Mentioned
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Agoda
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Hotel Maya has received a rating of 8.4/10 from 93 guests.