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Hotel Analysis
Based on 3 sites · 2,472 reviews
This 5-star luxury hotel is located in Hanoi's western Quan Nam Tu Liem area, right next to the Vietnam National Convention Center, surrounded by lakes and forests in a serene setting. Business travelers dominate reviews, praising the attentive staff service and upgrades.
Rooms are spacious, clean, and comfortable with plush beds, frequently mentioned. Breakfast buffets, French Grill, and lounge food are diverse and delicious. The pool and gym facilities are excellent for staycations, with quick concierge and room service.
It's 10km from downtown or Old Quarter, requiring taxis, which some find inconvenient. Occasional complaints about AC mold smells or high prices.
Ideal for business trips or relaxation-focused stays.
Strengths
Staff's friendly and attentive service is repeatedly praised across reviews
Rooms are spacious, clean, and beds are comfortable, as frequently noted
Breakfast buffets and restaurant food, especially French Grill, are delicious and varied
Pool and gym facilities are excellent for staycations
Proximity to convention center makes it convenient for business travelers
Good to Know
Far from downtown or Old Quarter, requiring taxis, repeatedly complained about
High prices lead to comments on poor value
Some rooms have AC mold smells
Recommended For
Business travelers — Close to convention center with strong WiFi and comfortable workspaces frequently noted
Couples — Serene lake views, spa, and pool ideal for relaxation per reviews
Families — Upgrades, diverse breakfast, and kid-friendly facilities mentioned often
Ratings by Booking Site
Overall 9.2/10 · 3 sites · Based on 2,472 reviews
Guest Reviews
3 booking sites · 2,472 reviews
Frequently Mentioned
Trip.com
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Business
Trip.com
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Solo
Agoda
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Business
Agoda
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Couple
Expedia
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Couple
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FAQ
What are the check-in/check-out times at JW Marriott Hotel Hanoi?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
JW Marriott Hotel Hanoi has received a rating of 9.0/10 from 1,507 guests.