Hotel Analysis
Based on 4 sites · 1,757 reviews
Located in the Pasadena area of Houston, this 2.5-star property is primarily noted for its location. However, guest reviews across major booking platforms consistently highlight significant concerns regarding facility maintenance.
Frequent complaints include broken elevators, poor room cleanliness, and persistent odors. Many guests have reported issues with the hygiene of furniture and bedding, as well as general wear and tear throughout the property.
While some guests appreciate the staff's friendliness or the convenient location, the recurring reports of security issues and lack of maintenance suggest that potential guests should exercise caution.
Strengths
Some staff members are noted for being friendly and helpful
The location is mentioned as convenient for travel needs
Good to Know
Frequent elevator breakdowns force guests to use stairs
Numerous reports of poor room cleanliness and musty odors
Facility aging leads to non-functional appliances and lighting
Recommended For
Not Recommended — Due to recurring complaints regarding facility maintenance and cleanliness, this property is difficult to recommend.
Ratings by Booking Site
Overall 7.1/10 · 4 sites · Based on 1,757 reviews
Guest Reviews
4 booking sites · 1,757 reviews
Frequently Mentioned
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FAQ
Many guests have reported frequent elevator breakdowns. You may need to use the stairs, especially if assigned to a higher floor.
There are numerous negative reviews regarding cleanliness, with recurring mentions of stains on bedding, musty odors, and dust.
Some guests have expressed concerns about safety due to issues with exterior door locks and the general atmosphere of the property.
Reviews regarding breakfast are mixed, with some guests noting that food is served cold or that the area is poorly maintained.
While there is a fitness center on-site, it is recommended to check its condition beforehand as general facility maintenance has been reported as poor.