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Hotel Analysis
Based on 4 sites · 2,573 reviews
A 4-star hotel on the edge of Hanoi's Old Quarter. Guest reviews frequently mention the kindness and attentiveness of the staff. Reviews repeatedly note that staff like Chloe and Thuc help with tour bookings, currency exchange, and local recommendations.
Rooms are clean with comfortable beds, according to many reviews. Breakfast features a variety of dishes including pho and is praised for being delicious. The location near the Old Quarter and Hoan Kiem Lake makes sightseeing easy on foot.
However, some complaints about street noise and small rooms making it hard to unpack luggage. Shower drainage and minor cleanliness issues are also mentioned occasionally.
Suitable for first-time Hanoi tourists or short-stay travelers. Expect convenient stays focused on service and location.
Strengths
Staff's kindness and attentiveness repeatedly mentioned in reviews
Great location within walking distance to Old Quarter and lake for easy sightseeing
Breakfast variety and taste praised in many reviews
Rooms clean with comfortable beds commonly noted
Good to Know
Street noise mentioned in several reviews
Rooms small, hard to unpack luggage complaints repeated
Shower drainage and towel cleanliness issues noted
Recommended For
Tourists — Walking distance to Old Quarter with staff recommendations makes exploration easy per reviews
Couples — Friendly service and clean rooms suit short romantic trips
Families — Varied breakfast and staff help satisfy family reviews
Solo travelers — Safe and attentive staff support highly rated in solo reviews
Ratings by Booking Site
Overall 9.1/10 · 2 sites · Based on 2,573 reviews
Guest Reviews
2 booking sites · 2,573 reviews
Frequently Mentioned
Agoda
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Solo traveler
Booking.com
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Family
Trip.com
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Couple
Expedia
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Family
Agoda
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Family with young children
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FAQ
What are the check-in/check-out times at Lotusama Hanoi Hotel?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Lotusama Hanoi Hotel has received a rating of 9.1/10 from 2,325 guests.