Hotel Analysis
Based on 4 sites · 14,451 reviews
Located in the heart of Times Square, this large-scale hotel is primarily praised for its unbeatable access to Broadway and NYC landmarks. Guests frequently note that the rooms are relatively spacious and comfortable for a Manhattan property.
Across various booking platforms, the consensus is that the location is the hotel's greatest asset. High-floor rooms with views of Times Square and the hotel's rotating restaurant are major highlights. The efficient elevator system is also frequently mentioned as a positive feature for such a large property.
However, recurring feedback points to aging bathroom facilities relative to the high price point. Some guests have also reported frustrations regarding check-in processes, inconsistent staff service, and delays in deposit refunds.
Overall, it is a practical choice for travelers who prioritize location and convenience, especially those who plan to spend most of their time exploring the city rather than staying inside the hotel.
Strengths
Unbeatable location right in front of Times Square and Broadway
Relatively spacious rooms compared to other Manhattan hotels
Views of Times Square from high-floor rooms
Efficient elevator system despite the hotel's large size
Good to Know
Aging bathroom facilities relative to the high price
Confusion during check-in and inconsistent staff service
Lack of consistency in service, such as delays in deposit refunds
Recommended For
Sightseeing-focused travelers — High time efficiency due to walking distance to Times Square and major attractions.
Families — Rooms are relatively spacious and the central location makes it safe and convenient for traveling with children.
Ratings by Booking Site
Overall 8.8/10 · 4 sites · Based on 14,451 reviews
Guest Reviews
4 booking sites · 14,451 reviews
Frequently Mentioned
Agoda
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Family
Expedia
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Solo
Booking.com
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Couple
Trip.com
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Business
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FAQ
It is located right in the heart of Times Square, making major attractions and Broadway theaters easily accessible on foot.
High-floor rooms offer views of the vibrant Times Square skyline. Views may vary depending on the room location, so it is recommended to check when booking.
The rooms are relatively spacious compared to other Manhattan hotels, and the central location makes it very convenient for families traveling with children.
The hotel features a rotating restaurant where you can enjoy meals with panoramic city views. Some guests note that prices are on the higher side.
Despite being a large hotel, the elevator system is efficiently managed and receives positive feedback from guests.