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Hotel Analysis
Based on 4 sites · 1,083 reviews
Novotel Makassar Grand Shayla is a 3.5-star hotel in central Makassar. Guests repeatedly praise the spacious and clean rooms in reviews. City views are good and beds are comfortable.
Across booking sites, the convenient location is commonly noted. Nearby mosque and mall, 30 minutes to airport for easy access. Staff are friendly and breakfast buffet is varied. Families like the kids' pool and playground.
However, some mention carpet smells, sofa cleanliness issues, and dated gym facilities. Occasional complaints about AC noise or weak fridge performance.
Suitable for families or business travelers seeking a convenient city hotel.
Strengths
Rooms are spacious, clean with good city views repeated in reviews
Central location makes nearby attractions and restaurants accessible
Staff are friendly and helpful commonly mentioned
Breakfast buffet varied with local dishes praised
Families satisfied with kids' pool and playground in reviews
Good to Know
Carpet smells and sofa cleanliness issues noted in several reviews
Gym small with outdated equipment repeatedly complained
Some rooms have AC noise or fridge not cooling well mentioned
Recommended For
Families — Kids' pool and playground liked in reviews, convenient location
Business travelers — Central for easy access, spacious quiet rooms repeated
Couples — Good city views and friendly staff service noted
Ratings by Booking Site
Overall 8.6/10 · 4 sites · Based on 1,083 reviews
Guest Reviews
4 booking sites · 1,083 reviews
Frequently Mentioned
Trip.com
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Couple
Trip.com
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Business
Agoda
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Family with young children
Booking.com
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Business
Expedia
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Family
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Nearby
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FAQ
What are the check-in/check-out times at Novotel Makassar Grand Shayla Hotel?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Novotel Makassar Grand Shayla Hotel has received a rating of 8.7/10 from 782 guests.