Hotel Analysis
Based on 4 sites · 1,007 reviews
Located near the highway in Longview, Texas, this 2.5-star property serves as a convenient base for travelers on the move. Many guests find the rooms to be generally clean and well-maintained, with some appreciating practical features like window seats and tile flooring.
However, experiences regarding service and facility maintenance vary significantly. While some guests praise the staff's friendliness, others report issues with service attitudes and problem-solving. Recurring complaints include musty odors in rooms, low water pressure, and inconsistent cleanliness.
Feedback on breakfast quality and variety is mixed, and some guests have noted issues with pool availability and basic amenities like towel supply. It may suit travelers prioritizing budget for short stays, but those expecting meticulous service and pristine facilities should manage their expectations.
Strengths
Convenient location near the highway for easy travel
Rooms are generally clean with practical layouts
Some staff members are praised for being friendly and accommodating
Good to Know
Complaints regarding musty odors and cleanliness in rooms
Issues with low water pressure and aging facilities in some rooms
Inconsistent service quality and staff attitude
Recommended For
Short-term business travelers — The highway accessibility makes it a convenient stopover.
Budget-conscious travelers — Suitable for those prioritizing price and basic functionality over luxury.
Ratings by Booking Site
Overall 7.9/10 · 4 sites · Based on 1,007 reviews
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Quality Inn & Suites Longview I-20 has received a rating of 8.8/10 from 8 guests.