Hotel Analysis
Based on 3 sites · 608 reviews
Located in Richmond, Kentucky, this 2.5-star property offers convenient access to the city center, making it a common choice for business travelers and those passing through. Guests primarily value the budget-friendly rates.
The most consistent positive feedback centers on the friendliness of the front desk staff, with many guests highlighting specific employees who went above and beyond to assist them. The location is also frequently praised for its proximity to local shops and attractions.
However, there are recurring concerns regarding facility aging. Guests often report issues with room cleanliness, noisy air conditioning units, and worn-out furniture or broken fixtures. Additionally, there is significant frustration regarding discrepancies between advertised amenities, such as breakfast and pool access, and the actual availability of these services.
While it may serve those prioritizing low costs, travelers who place a high value on modern facilities and cleanliness should consider these factors carefully.
Strengths
Front desk staff are consistently described as friendly and helpful
Good to Know
Poor room cleanliness with reports of mold and hygiene issues
Noisy air conditioning and generally outdated furniture and fixtures
Discrepancies between advertised amenities and actual availability, such as breakfast and pool access
Recommended For
Budget Travelers — Suitable for those prioritizing low costs over modern amenities for a short stay.
Ratings by Booking Site
Overall 6.1/10 · 3 sites · Based on 608 reviews
Guest Reviews
3 booking sites · 608 reviews
Frequently Mentioned
Agoda
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Business
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FAQ
Breakfast service is currently unavailable. Even if it is advertised during booking, it is often not provided in reality.
There are numerous complaints regarding cleanliness, including mentions of mold, dust, and worn-out furniture. Consider this if you are sensitive to hygiene.
There is a lot of praise for the front desk staff. They are widely considered to be friendly and actively helpful.
The hotel is located close to the city center, making it convenient to access local shops and attractions.
The hotel has a policy that allows up to two pets per room.