Hotel Analysis
Based on 2 sites · 3,821 reviews
Located near the Harbin Ice and Snow World, this hotel is primarily chosen by travelers visiting the winter festival.
Reviews show a stark contrast in guest experiences. While some appreciate the location and staff interaction, numerous reviews consistently highlight serious concerns regarding cleanliness and facility maintenance. Common complaints include debris in rooms, unpleasant odors, and issues with heating and hot water supply.
Furthermore, guests have frequently reported problems with breakfast operations, poor soundproofing, and unprofessional service. Although chosen for its proximity to the Ice and Snow World, potential guests should carefully consider the reported issues regarding facility and service quality.
Strengths
Convenient location near the Ice and Snow World
Friendly and helpful service from some staff members
Relatively spacious parking area
Good to Know
Poor room cleanliness and frequent reports of debris
Unstable heating and hot water supply
Weak soundproofing and unpleasant odors in rooms
Inadequate breakfast operations and poor service response
Recommended For
Location-focused travelers — May be considered by travelers looking to minimize travel time to the Ice and Snow World.
Ratings by Booking Site
Overall 9.4/10 · 2 sites · Based on 3,821 reviews
Guest Reviews
2 booking sites · 3,821 reviews
Frequently Mentioned
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Nearby
Google MapsHarbin Popular Tours & Activities
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Rezen Dong Hotel Harbin Ice & Snow World has received a rating of 9.2/10 from 1 guests.