Hotel Analysis
Based on 3 sites · 3,184 reviews
Located near Detroit Airport, this hotel is suitable for travelers prioritizing airport accessibility. Guests frequently highlight the convenient location and the comfort of the spacious rooms and bedding as positive aspects.
However, there are recurring mentions of service inconsistencies during the transition of ownership and ongoing renovations. Some guests have expressed frustration with check-in processes, staff responsiveness, and delays in deposit refunds.
Regarding facilities, there are mixed reviews concerning signs of aging and cleanliness. Issues such as the condition of the shuttle bus and maintenance in certain rooms are noted as areas for improvement. While it can be a reasonable choice for an overnight stay near the airport, guests should be aware of potential inconsistencies in service quality.
Strengths
Frequent mentions of convenient location near the airport
Repeated positive feedback on spacious rooms and comfortable bedding
Some guests appreciate the friendly service provided by certain staff members
Good to Know
Reports of inefficient check-in processes and unfriendly staff interactions
Complaints regarding administrative issues such as delayed deposit refunds
Mentions of maintenance issues and inconsistent cleanliness in rooms
Recommended For
Airport travelers — The proximity to the airport makes it suitable for short stays before or after flights
Budget-conscious travelers — It offers reasonable pricing if one can overlook potential maintenance or service inconsistencies
Ratings by Booking Site
Overall 7.6/10 · 3 sites · Based on 3,184 reviews
Guest Reviews
3 booking sites · 3,184 reviews
Frequently Mentioned
Expedia
·
Couple
Agoda
·
Business
Booking.com
·
Solo
Nearby
Google MapsLoading map...
FAQ
The hotel provides a shuttle service. However, some guests have noted that the shuttle can be old, so it is advisable to check its condition beforehand.
The hotel's bar/grill previously offered late-night options, but operating hours may have changed. It is recommended to check for nearby dining options if arriving late.
Most guests find the rooms clean, but there are reports of occasional cleaning oversights or smoke odors. It is a good idea to inspect the room upon check-in.
Some guests have experienced delays in receiving their deposit refunds. It is advisable to clarify the deposit policy at check-out and keep your receipt.
With a free stay policy for children, it can be an economical choice for families. However, please be aware that some guests have reported issues with soundproofing.