Hotel Analysis
Based on 3 sites · 808 reviews
A 3-star hotel right by Westlake in Hanoi. Guest reviews frequently mention the staff's friendliness and lake views.
Reviews across booking sites repeatedly praise 'staff who speak good English and are helpful.' Rooms are described as clean and spacious, with many enjoying the lake view from the 11th-floor breakfast buffet. The location near Westlake makes walking around and dining convenient.
However, several reviews complain about road or neighboring room noise due to poor soundproofing. Some note worn rooms or odors.
Suitable for business travelers or couples. Staff support and views are consistently satisfying.
Strengths
Staff are friendly and helpful in English, repeated in reviews
Rooms are clean and spacious, common praise
Lake views especially from breakfast buffet are great
Convenient location near Westlake for walks and dining
Good to Know
Poor soundproofing with road or neighbor noise in several reviews
Some rooms noted as worn or smelly
Recommended For
Business travelers — Staff support and convenient location repeated in business reviews
Couples — Lake views and clean rooms satisfy couples
Solo travelers — Cleanliness and breakfast value praised by solos
Ratings by Booking Site
Overall 7.9/10 · 2 sites · Based on 808 reviews
Guest Reviews
2 booking sites · 808 reviews
Frequently Mentioned
Expedia
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Solo
Expedia
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Couple
Agoda
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Business
Agoda
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Business
Trip.com
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Friends
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FAQ
What are the check-in/check-out times at Sunset Westlake Hanoi Hotel?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Sunset Westlake Hanoi Hotel has received a rating of 7.9/10 from 706 guests.